FAQ

Still Have Questions? Contact Us

Are the products on CHYSOMA authentic?

Yes — all our products are 100% authentic, sourced directly from trusted and verified brands or distributors. We are committed to providing genuine, high-quality items.

Do you ship internationally?

Yes, we offer worldwide shipping, and it's free for orders over $100. Shipping times vary by country, usually between 7–15 business days.

How long does delivery take?

Orders typically arrive in 7–15 business days depending on your location. You'll receive a tracking number once your order is dispatched.

Can I track my order?

Yes, as soon as your order ships, we’ll send a tracking link via email or SMS so you can follow your delivery every step of the way.

What payment methods do you accept?

We accept all major credit/debit cards.

Can I return a product if it doesn’t work for me?

We accept returns on eligible items within a set period (check our Return Policy page). Products must be unopened and in original condition.

Do you offer any discounts or promotions?

Yes! We offer automatic discounts like Buy 2 get $5 OFF or Buy 3 get $10 OFF. Subscribe to our newsletter for more exclusive deals and early access to promos.